How to Fix Amazon Prime Video App Not Working on Samsung TV?

While there are tons of ways to enjoy on-demand content, the one thing that every entertainment lover tends to look for is a way to watch their favorite shows and movies in HD. With services like Hulu being available through your Xbox One or PlayStation 4 console, it only makes sense if you want an even more immersive experience with the Amazon Prime Video app not working on Samsung TV yet! Here’s everything you need know about the issue along with how best this problem can be resolved easily without any hassle at all.

Can’t figure out why the Amazon Prime Video app isn’t working on your Samsung television? Don’t worry–here’s everything I have found out so far about what might cause this frustrating phenomenon as well as some helpful tips & tricks to solve Amazon Prime Video App Not Working on Samsung TV

These premium subscription streaming services have been the center of attention in the past decade, and their popularity has forced even TV manufacturers to build their products around these services. Samsung has included Amazon Prime Video preinstalled on many of its Smart HDTVs for years now.

How to Fix Prime Video App Not Working on Samsung TV

Samsung Smart TVs have been a popular choice for users looking to stream their favorite movies and TV shows from Amazon Prime. However, several people are facing issues with the Netflix app on these devices recently due to an incompatibility issue between them.

Despite being one of its best selling products, Samsung is refusing any warranty claims regarding this problem faced by certain customers which has left many frustrated at all levels— both affected users as well as potential buyers who don’t want such problems in future because they already own other smart TVs or intend buying them soon.

Solution 1: Perform a hard reboot

Turning off your Samsung TV can be an age-old solution reiterated by every tech-savvy person out there, but you’d be surprised by how effective it is. For a quick fix, press and hold the power button on the device until it turns off or disconnects its power cable for 30 seconds before turning it back on again.

Solution 2: Check the internet connection

Even though Amazon Prime Video doesn’t have an error message when it crashes, there are some things you can try to fix the issue. First unplug your wireless router for 30 seconds and plug it back in. If that fails, make sure any ethernet cables connecting the TV to the router is securely attached

Reports all across user forums suggest connectivity issues of Smart TVs lead Amazon Prime Video app crashing unexpectedly without any error messages .
Turn off by unplugging from power source for 30 seconds then after plugging back check if resolved or using wire line between tv and routers.

Solution 3: Update the Samsung TV software

A software update for the Prime Video app has been released by Samsung.

To address this, follow these steps:

  • Turn on your TV
  • and press the Home button of your remote control using arrow keys to navigate to Settings
  • Select Support
  • Software Update
  • choose ‘Update Now’

Solution 4 :Clear Cache

This is the most common reason why your Prime Video fails to work on your Samsung TV. Every time you interact with the TV or resume watching a movie, different programs start caching information onto its memory until it becomes too full of cached data and stops working properly; this forms what we call “memory leaks.”

  • Turn on your Samsung tv
  • press home button on your remote control
  • go to settings-apps-system apps
  • select the app you want to cache and clear
  • select clear cache
  • confirm it by clicking ok

solution 5: Clear Your TV’s Memory

This method has proven to be very effective and quick, so it is worth clearing the space on your TV. Uninstall any program that you are not really using!

Video to fix Amazon Prime Video Is Not Working on Samsung TV


So if you are having trouble with the Prime Video app, try clearing your cache first. Secondly, make sure that there is enough memory on your TV before reinstalling the application because it might not work otherwise.

In case nothing else works out for you after trying both of these tricks then reach out to Amazon support team since they will be able to help in this regard much more effectively than me or any other user can do from a distance!

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